CANCELLATION POLICY

Cancellation Window • Clients must cancel or reschedule at least 24–48 hours in advance of their appointment. Cancellations within that 24 hour window will result in a fee. (30% of the service) No-Show Fee • Clients who don’t show up to a scheduled appointment and with absolutely no notice will be charged 50% of the service price and may be required to prepay for future appointments. Late Arrival Policy • Clients arriving more than 15 minutes late may need to reschedule and will be charged a fee. If the appointment can still be taken, service time may be reduced to stay on schedule. Deposits for Appointments • A non-refundable deposit (30% of the service) is required at booking. The deposit goes toward the service but is forfeited in the event of a no-show or last-minute cancellation. Health & Safety Policy • Clients must disclose allergies, medical conditions, or scalp issues before services. • If you’re sick, please reschedule — and I’ll do the same for you. Emergency Exception Policy • I understand that true emergencies can happen. If you’re unable to fulfill the cancellation/rescheduling requirements due to a serious emergency, please contact me as soon as possible. I may waive fees at my discretion. Refund Policy • All services are non-refundable. If you’re unsatisfied, I’ll do my best to make reasonable adjustments within a set timeframe of 7 days. Service Guarantee • I stand by my work. If results differ from what was agreed upon in consultation, I’ll offer a complimentary adjustment session. This does not apply if at-home care instructions or product recommendations weren’t followed. Payment Policy • All payments are due at the end of the appointment. I accept cash, card, Apple Pay, and Cashapp. Tips are always appreciated but never required. Children & Guest Policy • For guest and personal safety, only clients with appointments are allowed in the service area. Exceptions must be permitted by contacting me personally. Consultation Policy • For big transformations, vivid colors, or corrective color, a consultation (and sometimes a test strand/patch test) might be required before booking. • This ensures realistic expectations and correct pricing. Color Correction / Transformation Policy • Results may take multiple sessions for healthy, realistic outcomes. • No guarantees on “one-and-done” transformations, especially with at-home-color or previously compromised hair. Pricing & Quotes Policy • Quotes are estimates. Final pricing may vary based on time, product used, and hair length/thickness. • Clients will be informed of price adjustments before starting. Retail & Product Policy • All product sales are final (for hygiene/safety reasons). Notify me personally if product is faulty. • Results are best maintained with professional products recommended in the salon. Service Refusal Policy • I reserve the right to refuse service if: • Hair is in a condition that cannot safely handle the requested service • Client behavior is inappropriate or disrespectful Service Time & Booking Policy • Some services require more time depending on your hair. Please book the correct service type to ensure enough time is scheduled. • Incorrect booking may require rescheduling. Photos & Social Media Policy • I may take photos/videos of your hair for portfolio and social media purposes. • Clients can request not to have their face shown or to opt out.